I suggest working with Lenovo or whoever your hardware contractor is on this one. We have always had to send it back into our hardware manufacturer to resolve the issue. We have never been able to repair a firmware update that fails in the field. Learn more about resetting your router to factory default settings.If your firmware update is failing then chances are the modem is hosed and needs to be swapped out. Leave the power off for 20 seconds before turning it back on. After 15 seconds, release the reset button and turn the power off to the router. If you’re unable to access the router’s internal interface, perform the following steps: using a paperclip, press in and hold the reset button for 15 seconds.
Your Actiontec GT784WNV will now use the default settings for the network configuration During this process, the gateway’s power light will flash and the gateway is disabled until after rebooting. Press the appropriate button to restore your settings.From this screen, you can restore the gateway’s wireless settings, firewall settings or all settings to their factory default state.From the modem utilities navigation, select Restore Defaults.From the top navigation, select Utilities.(Note: Your default username is admin if you didn't change it when you configured your network) Enter your username and password and click Continue.Open your web browser and enter in the address field.To reset your Actiontec GT784WNV to factory default settings: Note: The Actiontec GT784WNV security screens and prompts may vary slightly from these directions depending on when you purchased your gateway and the firmware loaded onto it. Otherwise, no other network devices will be recognized. If you have a home network, you must reconfigure your Actiontec GT784WNV to match the previous settings that were assigned to all the other devices on your wireless network. When you reset your Actiontec GT784WNV settings, remember your default SSID and network encryption key is also restored. Learn more about finding your Wi-Fi password. To use a custom key: Select the Use Custom Key / Passphrase radio button and enter your custom security key.To use the default key: Select the Use Default Security Key/Passphrase field radio button.Under Security Encryption Type, select Both from the drop-down.Under Select Security Type, select WPA-WPA2-Personal from the drop-down.From the left navigation, click Wireless Security.From the top navigation, click the Wireless Setup.Enter your router username and password.Enter in the address field of your browser.You can find them by accessing the security settings where they are stored. Your current Wi-Fi name and password are also stored in your Actiontec GT784WNV. Check the sticker on your Actiontec GT784WNV for the default Wi-Fi name (SSID) and password (WPA2/WPA/WEP key).
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